A lot can change in 8 years
We've come a long way since our founding in 2008.
We have built the world’s top Internet operations company, with capabilities far beyond what others can do, in China or around the world. Our years of sometimes painful experience have taught us much and prepared us for an amazing future in helping the Internet world.
More recently, we received a $9M investment to hire new people, build new technology, expand our offices, and generally look towards building the future for you, for us, and for the customers.
Our core values are a key part of all this, as they are the most important ideas we think about. These are the things that are important to the founders, and to all of us. They also help guide our daily work, especially how we make decisions every day, even when under stress or faced with difficult choices. Values guide us to do the right thing, all the time.
We recently updated these values to reflect our evolving thinking and to help guide you and the larger team in daily life and work decisions. And thus we want to share the things that make ChinaNetCloud great with you and the world.
Always do what’s right for the customer, always
Customers are the heart of our company and our focus, for without them we simply would not exist, nor would we have any purpose at all. We always do what is right and good for the customer, even if it is not good for us; in fact, we must especially do it for them when it’s bad for us.
Over-communicate, all the time
Communicating is the lifeblood of a company, a team, and a service. No one knows what you are doing, thinking, or planning unless you tell them. This is especially true for our customers who we are not here in person, are often under great pressure, or want to know what we are doing. Communicate much more than you think you should, about everything. And the more urgent, stressful, or important the situation, the more you should communicate.
Play as a team, every time
Running Internet Servers and supporting our customers is a team sport, which means we need to work hard to work together on our own team, and along with teams of teams. This is not easy, as even a single team means a lot more communication, coordination, and effort, and teams of teams take even more to ensure everyone is doing the right thing all the time, 7x24. But thinking about your teammates, the other teams, and of course the customer will greatly ease everyone’s efforts, make life easier, and lead to everyone’s success.
Family & Friends
Always treat each other like family & friends
We are a company, but also family and friends. We work hard together for long and sometimes stressful hours to support each other and our customers. We need to be close, to like, and support each other as best we can, especially when things are difficult, personally, professionally, and otherwise.
Always be improving everything
Our job is to run the world's Internet systems, for billions of people around the world. That’s a huge responsibility and really difficult to do at scale. So we must continuously improve everything we do, every day.
Always be learning new things
We are a learning organization, partly because we must continuously improve but also because what we do is very difficult and always requires new ideas, innovations, tools, and technology to service our customers.
Follow procedures, all the time
We are a procedure-driven company; there is no way around this. Our world and our work require the precise application of tools, technology, and training to do all the things necessary to run the Internet world. While we need to be innovative, flexible, and reasonable, we must also follow the processes and procedures set out for us. There are good reasons for, and usually painful lessons learned in every procedure we have. Our job is to make them all easier, faster, and simpler to execute on ever-larger and more complex or diverse systems.
In the end, these are the things that are important to us. We need and want to live by them every day. But we understand they are not for everyone, nor does everyone want or need to live and work the way we do. However if you live and work here, these are the values you need to comprehend and uphold, every day. They will help the customers, help you, and help us all succeed together.
For more information about ChinaNetCloud, or to inquire about our services, please visit our website to learn how we can help you build and run a faster, cheaper, and better system today.